Job Description

As a CRM, you'll be the bridge between our customers and operations--ensuring seamless

communication, loyalty, and satisfaction. You'll manage customer databases, analyze buying

patterns, and collaborate with sales, marketing, and logistics teams to deliver exceptional service.

Key Responsibilities:

Maintain and optimize CRM systems for accurate customer data and segmentation

Monitor customer interactions and feedback to improve engagement strategies

Coordinate with sales and marketing teams for targeted campaigns and promotions

Generate reports on customer behaviour, retention, and satisfaction metrics

Resolve customer queries and complaints with professionalism and urgency

Support digital initiatives to enhance customer experience and loyalty

Requirements:

3-5 years of experience in CRM or customer service roles, preferably in manufacturing or

B2B sectors

Proficiency in CRM platforms (e.g., Salesforce, Zoho, SAP)

Strong analytical skills and attention to detail

Excellent communication and interpersonal abilities

Ability to work cross-functionally with sales, marketing, and Logistics

Bachelor's degree in Business Administration, Marketing, or related field

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,733.62 per month

Benefits:

Provident Fund
Work Location: In person