Job Description

Qualification:

Bachelor's degree in Business Administration, Commerce, or related field

Gender:

Male/Female

(Married Female Preferred)

Experience:

Min

2-4 years experience

in a sales support, coordination, or administrative role

Job Responsibilities:

1. Sales Lead Follow-up and Management

Take ownership of the full sales funnel by tracking, updating, and following up on all prospective leads, ensuring no lead is ever missed or dropped. Contact customers directly (phone, email, WhatsApp, etc.) to provide information, nudge the lead forward, and gather feedback. Maintain an always up-to-date record and status of every lead, and highlight stuck or slow-moving leads for escalation. Coordinate and set up visits for field sales executives, ensuring regular customer visits and proper documentation of outcomes. Proactively pursue every lead until conversion or documented closure

2. Customer Communication and Engagement

Act as the main point of contact for customer queries, pre-sales support, and post-visit follow-ups. Build rapport with potential clients by providing timely responses, product details, and solutions.

3. Order and Process Coordination

Ensure that all confirmed leads/orders are entered into the system immediately and accurately. Work closely with field and office teams to make sure customer orders are processed smoothly and as per timeline. Coordinate with customers or sales team for any documents, details, or advances required to process orders.

4. Advance and Payment Collection

Follow up rigorously with customers for any advances or deposits needed, ensuring that orders are not delayed due to pending payments. Track all payment statuses using the company's CRM/ERP and work with Accounts/Sales for collection support.

5. Sales Funnel & File Management

Keep a digital/electronic record of all leads, their current position in the sales funnel, and related correspondence. Ensure regular review meetings and follow-up schedules are maintained; escalate any long-pending cases. Maintain all files-digital and hard copy (if needed)-for easy retrieval, audit, and management oversight.

6. Reporting & Escalation

Provide regular (daily/weekly/monthly) sales funnel reports, highlighting progress, challenges, and pending issues. Escalate any issues, lost leads, or pending advances promptly to senior management.

Skills and Competencies:

Strong coordination and multi-tasking abilities with an obsession for follow-up and closure Excellent communication-written and verbal-in English and Hindi/Assamese Proactivity and ownership mind-set-treating each lead as a high-priority project Attention to detail with thorough record-keeping and digital documentation skills Strong interpersonal ability for working with both customers and internal teams Proficiency in MS Office (Excel, Word, Outlook), CRM/ERP tools, WhatsApp communications Ability to handle pressure, push for results, and work with field/outdoor and office-based teams
Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Experience:

sales co-ordination: 2 years (Required)
Work Location: In person

Speak with the employer

+91 9287959747