Handle Inbound and Outbound Calls * Handling the Inquiries via message, call or other source * Handle New Customer as well as Existing Customer * Coordinate with Sales Team * Sending Company Profile, Catalogues and other details to new customers * Preparing Quotation * Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time * Inform clients of unforeseen delays or problems in their orders * Coordinate with Production and Dispatch team for timely delivery * Payment Followup * Share Packing List, Invoice and Dispatch details