Job Description

A Royal Enfield Sales Consultant's duties involve engaging customers with the brand's heritage, conducting needs analysis, facilitating test rides, demonstrating bikes, managing the sales process (from enquiry to delivery), handling finance/insurance, upselling accessories, achieving targets, and ensuring high customer satisfaction through post-sale follow-ups, all while being a product expert. Customer Engagement & Brand Building

Brand Storytelling:

Share Royal Enfield's history, values, and unique selling points.

Customer Welcome:

Provide a warm, comfortable showroom experience.

Needs Analysis:

Understand customer needs, preferences, and lifestyle.

Product Expertise:

Deep knowledge of RE bikes, features, and benefits.
Sales Process & Execution

Demonstrations:

Conduct effective product demos and facilitate test rides.

Target Achievement:

Meet monthly sales goals for motorcycles, apparel, and accessories.

Cross-Selling:

Identify opportunities for apparel, gear, and accessories.

Finance & Insurance:

Assist with finance options and insurance paperwork.

Documentation:

Update customer details in the Dealer Management System (DMS).
Post-Sale & Follow-Up

Delivery Coordination:

Arrange vehicle delivery, ensuring smooth PDI (Pre-Delivery Inspection).

Relationship Building:

Maintain strong customer relationships for loyalty and repeat business.

Lost-Case Analysis:

Support Customer Relationship Executives (CRE) in understanding why sales were lost.
Activities & Marketing Support

Activity Planning:

Participate in planning and executing local rides, events, and promotions.

Field Activities:

Generate enquiries through events and activities in the community.
Skills Required (Key Competencies)

Strong communication and listening skills. Passion for motorcycling and the Royal Enfield brand. Customer-focused mindset and empathy. Resilience and persistence. Ability to work with targets and metrics.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person