who can confidently consult premium clients, understand custom design requirements, and convert enquiries into high-value orders. This role is ideal for someone who enjoys
fashion, client interaction, and ownership of results
.
Key Responsibilities:
Fashion Consultation & Sales
Handle inbound calls, enquiries & walk-in clients
Understand client requirements, body type, occasion & budget
Present design options, fabrics, fits & styling suggestions
Create design direction aligned with the brand aesthetic
Share estimates and close orders confidently
Order Processing & Coordination
Prepare and maintain Sales Order Forms
Register orders accurately in the system
Handover projects to production with clear instructions
Ensure special notes, fittings & deadlines are communicated
Customer Experience & Support
Manage client queries, revisions & expectation changes
Coordinate with production for smooth execution
Follow up for payments and ensure clearance before delivery
Schedule fittings and final deliveries
Resolve concerns and ensure client satisfaction
Store Operations
Opening & closing of the store
Smooth billing operations
Maintain store hygiene, display & stock availability
Key Result Areas (KRAs):
Enquiry to Order Conversion
Sales Value & Revenue Generation
Customer Satisfaction
Team Productivity & Store Discipline