Job Description

Role Summary:

The Collection Executive will be responsible for recovering overdue payments from customers, maintaining healthy loan portfolios, reducing delinquency levels, and ensuring compliance with company policies and regulatory guidelines.

Key Responsibilities:Collections & Recovery:

Follow up with customers for repayment of overdue loans and EMIs. Visit customers' residences or business locations for payment collection (if required). Negotiate repayment plans and settlements within company guidelines. Maintain collection efficiency as per assigned targets.

Portfolio Monitoring:

Track daily/weekly/monthly collection performance. Identify high-risk accounts and escalate them to the Collection Manager. Ensure timely updating of collection records in the system.

Customer Handling:

Maintain a professional and respectful approach while dealing with customers. Educate customers on repayment schedules and financial discipline. Resolve payment-related queries and provide necessary assistance.

Compliance & Reporting:

Follow NBFC collection policies, RBI guidelines, and legal norms. Avoid any unethical collection practices. Submit regular MIS reports on collection performance.

Key Skills & Competencies:

Good communication and negotiation skills. Strong interpersonal skills with customer-centric approach. Ability to handle difficult conversations and resolve conflicts. Target-driven, disciplined, and proactive. Basic computer knowledge (MS Office / MIS reporting).

Qualifications & Experience:

Minimum 12th pass / Graduate (preferred). 1-3 years of experience in collections, recovery, or fieldwork (NBFC/BFSI sector preferred). Two-wheeler with valid driving license (mandatory for field collections).
ng branch operations.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Work Location: In person