Job Description

Location:

Chembur, Mumbai (Work from Office)

Working Hours:

Monday to Saturday, 12:00 PM - 9:00 PM

Experience:

Minimum 5 years in BPO Quality, Sales Training, or Process Improvement roles

Compensation:

?5,00,000 - ?7,00,000 per annum (based on experience and industry standards)

About the Role

We are looking for a dynamic and self-driven

Sales Coach

who can take ownership of end-to-end process improvement and training within our BPO operations.
The ideal candidate will have a strong background in

quality assurance, sales coaching, and process optimization

, with the ability to motivate and develop teams to deliver consistent, high-quality performance.

This is a

strategic and hands-on role

that blends coaching, quality management, and operational excellence.

Key Responsibilities

Gain an in-depth understanding of all

operational and sales processes

within the organization.

Design and refine quality frameworks

and process checkpoints across departments. Ensure

continuous quality checks

are being performed and take proactive steps to raise standards.

Coach and motivate sales and service staff

to enhance communication, conversion, and customer experience. Lead a team of

Quality Analysts

- hire, train, guide, and evaluate their performance. Conduct

regular calibration sessions

with teams to maintain alignment on quality parameters. Identify

skill gaps

and design

customized training sessions

to improve sales effectiveness and service delivery.

Resolve conflicts

between the operations and quality teams through effective communication and teamwork. Review and analyze quality metrics, feedback, and trends to

recommend actionable improvements

. Participate in management meetings and contribute to

strategic quality and sales initiatives.

Requirements

Minimum

5 years of experience

in Quality Management, Sales Coaching, or Process Improvement in a

BPO or customer service environment

. Proven ability to

develop, implement, and monitor quality processes

. Strong communication, leadership, and people management skills. Excellent analytical ability with a

creative and solution-oriented mindset

. Ability to

train, inspire, and influence

teams toward continuous improvement. Self-starter who thrives in a

dynamic and fast-paced environment

.

What We Offer

Competitive salary based on experience Performance-based incentives and growth opportunities Freedom to innovate and implement new process improvement strategies Supportive and collaborative team culture
Job Types: Full-time, Permanent

Pay: ₹80,000.00 - ₹100,000.00 per month

Benefits:

Flexible schedule Provident Fund
Ability to commute/relocate:

Chembur, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

Sales Coach: 2 years (Required)
Work Location: In person