Job Description

Role & Responsibilities



1. Sales Support & Coordination



Assist the sales team in preparing quotes, proposals, and sales documents.



Coordinate between internal departments (sales, accounts, logistics, and operations) to ensure smooth order processing.



Maintain communication with clients to confirm order details, delivery timelines, and payment updates.



Track and update sales leads, enquiries, and orders in CRM or Excel sheets.



Follow up with clients for quotations sent, pending orders, and payments.



2. Documentation & Reporting



Prepare and maintain sales reports periodically.



Maintain records of quotations, purchase orders, invoices, Delivery Challan, Proof of Delivery of materials and client communications.



3. Customer Communication



Serve as the point of contact for Partners and Dealers for sales-related queries and order updates.



Handle incoming calls, emails, and customer requests promptly and professionally.



Coordinate with service or technical teams for product demonstrations or issue resolution.



4. Order & Inventory Coordination



Process orders accurately and ensure timely dispatch.



Coordinate with teams for dispatch tracking and delivery.



Check product availability, stock levels, and delivery schedules.



Ensure that customer deliveries are fulfilled as per commitments.



5. Administrative & Team Support



Support sales team by maintaining database of customers, prospects, and channel partners.



Liaise with finance team for invoice generation and payment reconciliation.



6. Performance Monitoring



Track sales targets, achievements, and pipeline progress.



Assist management in analysing sales data to identify trends and opportunities.



Monitor dealer & customer satisfaction and maintain post-sales feedback records.



Requirements



Excellent communication and interpersonal skills.



Strong coordination and multitasking ability.



Proficiency in MS Excel, Word, PowerPoint, and CRM tools.



Attention to detail and accuracy in documentation.



Time management and ability to work under deadlines.



Candidates from Computer Hardware Industry will be an added advantage.



Female Candidates would be preferred