Job Description

Sales Call Quality Analyst -Night Shift | Onsite, Noida - Open to India-based Candidates Only
? Position Type: Full-Time Employee
? Location: Onsite - Noida, India
? Shift: India Night Shift (Aligned to U.S. business hours)
About the Role
We're seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance, compliance, and customer experience. This is a night-shift, onsite role in Noida, ideal for someone who enjoys working closely with global sales teams and thrives in a fast-paced, metrics-driven environment.
In this role, you'll conduct sales call audits, monitor Salesforce and Outreach compliance, manage campaigns, and turn data into actionable insights that drive continuous improvement. If you love precision, analysis, and helping teams perform at their best - we'd love to meet you.
What You'll Do
Conduct systematic sales call audits to assess quality, compliance, and adherence to standards
Evaluate communication skills, sales techniques, and product knowledge; provide clear, actionable feedback
Monitor and ensure compliance across Salesforce (SF) and Outreach (OR) platforms
Partner with sales users to resolve compliance issues and improve CRM hygiene
Manage campaign setup, execution, and data uploads across CRM tools
Build and maintain reports and dashboards in Salesforce and Outreach
Analyze performance data to identify trends and improvement opportunities
Collaborate with sales leaders to pinpoint training needs and suggest process enhancements
Maintain detailed records of audits, compliance checks, and performance metrics
What You'll Bring
Required
Bachelor's degree in Business, Sales, or a related field
3+ years of experience in sales operations, call auditing, or quality analysis
Strong proficiency in Salesforce (SF) and Outreach (OR)
Excellent analytical, communication, and observation skills
Experience managing campaigns and data operations
Strong attention to detail and ability to manage multiple priorities
Flexibility to work the India night shift (U.S. business hours)
Preferred
Experience with CRM administration and call monitoring tools
Skilled in report building and dashboard creation
Familiarity with sales methodologies and compliance frameworks
Why Join Us
Be part of a high-performing global sales organization
Gain exposure to world-class sales enablement tools and practices
Work in a collaborative environment that values data-driven insights and continuous learning
Play a direct role in improving sales quality and operational excellence

Skills Required