Job Description

Job Summary
We are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives.
Key Responsibilities
Conduct systematic sales call audits to assess quality, compliance, and adherence to standards
Evaluate communication skills, sales techniques, and product knowledge; provide actionable feedback
Monitor and ensure compliance with Salesforce (SF) and Outreach (OR) processes and company policies
Follow up with users on SF and OR compliance issues and provide resolution guidance
Manage campaign setup, execution, and data uploads across CRM platforms
Create comprehensive reports and dashboards in Salesforce and Outreach
Analyze trends and performance metrics to identify improvement opportunities
Collaborate with managers to identify training needs and suggest process improvements
Maintain detailed records of audits, compliance checks, and performance metrics
Required Qualifications & Skills:
Bachelor's degree in Business, Sales, or related field
3+ years of experience in sales operations, call auditing, or quality analysis
Strong proficiency in Salesforce (SF) and Outreach (OR) platforms
Excellent analytical, communication, and observation skills
Experience with campaign management and data operations
Detail-oriented with ability to manage multiple priorities
Preferred Qualifications & Skills:
Experience with CRM administration and call monitoring tools
Report building and dashboard creation capabilities
Knowledge of sales methodologies and compliance frameworks

Skills Required