Job Description

Overall Job Purpose

• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
• Develop a portfolio of small to medium size customers,
• Promote all digital products for Hapag-Lloyd to our customers

Job Specification - Key Accountabilities

• Attend Sales cases and close as per TAT in Sales Force
• Attend sales lead and close the same within stipulated time in Sales Force
• Prepare for Sales calls, conduct Sales calls, report in Sales Force and follow-up on calls
• Evaluate customer potential (Forecast/Budget) and conduct Sales pipeline where appropriate
• Selectively engage with Trade Management / Trade Focal when relevant.
• Preparing rate quotations, filtering of rate request to ensure cargo identified and quoted is align to company strategy and to optimize vessel utilization on volume and profitability
• Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
• Follow-up on customer business, quotations, free time and pricing approval requests
• Ensure timely completion of administrative tasks such as attend RAQA, closing of disputes, RA fling, FMC filing, handover to CS, etc.

Qualifications and Technical Job Requirements

• University degree or equivalent
• Very good command of written and spoken English
• Working knowledge of MS Office
• Able to work well with others and follow guidelines
• Positive attitude
• Receptive and be able to grasp new ideas and motivate oneself for personal development

Competencies and Values
Hapag-Lloyd Values / Behaviors

• Care, Move, Deliver
• Positive attitude, can do attitude
• Proactive
• Energetic and good team spirit
• Enthusiastic
• Commitment to task
• High Integrity

Skills Required