Job Description

Key Responsibilities:

Make outbound calls to prospective international customers or receive inbound calls as required. Explain products/services to customers and answer queries effectively. Maintain strong knowledge of products and services to provide accurate information. Convert leads into sales (for sales-based roles) or resolve customer complaints efficiently. Maintain call logs, update CRM systems, and provide regular reports to supervisors. Follow call scripts, compliance guidelines, and communication etiquette. Achieve assigned targets such as call volumes, conversions, or customer satisfaction. Collaborate with internal teams to escalate issues and ensure smooth operations.

Requirements:

Minimum qualification: High school diploma / Graduate (preferred). Proven experience as a telecaller or similar role, preferably in an international process. Excellent verbal communication skills in English (mandatory); knowledge of other foreign languages is a plus. Ability to work in night shifts / rotational shifts (as per international time zones). Strong listening skills and problem-solving ability. Proficient in basic computer applications and CRM systems. Pleasant voice, confident tone, and professional attitude.

Preferred Qualifications:

Experience in BPO/KPO/international call center. Knowledge of sales techniques or customer service best practices. Ability to handle pressure and multitask effectively.
Job Types: Full-time, Permanent

Pay: Up to ?30,000.00 per month

Schedule:

Day shift Night shift
Work Location: In person