Job Description

Now Hiring: Process Associate - Voice Process (International Inbound)

Location

: SALT LAKE, SECTOR - 5

Company

: Wowser Technologies PVT LTD

Joining

: Immediate

About Us

At Wowser Technologies, we believe in delivering exceptional customer experiences by combining innovation, speed, and service excellence. We are expanding our team and are on the lookout for enthusiastic and driven individuals to join our voice process division.

Designation: Process Associate - Voice Process

Key Responsibilities

Handle

inbound sales queries from USA-based customers

. Share accurate and detailed product information, including: Product features and advantages Quality specifications Shipping timelines (TAT) Pricing and offers Assist customers in understanding why our product stands out. Tag each sales call accurately with appropriate call wrap-up codes. Transfer calls to the floor supervisor for

quality checks

, as required. Maintain and improve

Average Handling Time (AHT)

while achieving

sales targets

, following the SOP (Standard Operating Procedures).

What We're Looking For

Excellent

verbal communication skills

in English. Strong interpersonal and persuasive skills. Prior experience in

voice process or inbound sales

is an advantage. Ability to multitask and work in a fast-paced environment. Willingness to work in

night shifts

to support US time zones.

Perks

Competitive salary + performance-based incentives Career growth opportunities Friendly and dynamic work environment Training and upskilling sessions
Ready to be a part of something exciting? Apply now and be a part of our customer success journey!

Job Types: Full-time, Permanent

Pay: Up to ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Night shift US shift
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: In person

Application Deadline: 05/06/2025