Job Description

The Sales Associate is responsible for providing exceptional customer service, driving sales, and contributing to a positive and welcoming store environment. This role serves as the first point of contact for customers, requiring a passion for our products and an ability to forge lasting relationships.

Key Roles & Responsibilities

Customer Engagement & Sales:

Greet customers promptly, authentically, and in an engaging manner. Actively seek out customers on the sales floor, listen to their needs, and suggest suitable products and services. Achieve or exceed individual and team sales goals by leveraging product knowledge, suggestive selling, and upselling techniques. Process transactions accurately and efficiently using the Point-of-Sale (POS) system. Handle customer inquiries, returns, and complaints in a professional and timely manner.

Store Operations & Merchandising:

Assist in maintaining a clean, organized, and visually appealing sales floor, including restocking shelves and arranging product displays. Assist with inventory management tasks, such as receiving shipments, conducting stock counts, and reporting product discrepancies. Ensure all merchandising and visual directives are implemented and maintained correctly. Support loss prevention efforts by monitoring the sales floor and following security procedures.

Teamwork & Product Knowledge:

Collaborate effectively with team members and management to ensure all customers receive the best possible service. Stay informed about all product features, benefits, promotions, and store policies to serve as a product expert. Attend all required training sessions and team meetings.
Requirements & Qualifications

Required:

High school diploma or GED. Proven ability to develop relationships with customers and colleagues. Strong communication and interpersonal skills. Flexibility to work a retail schedule, including evenings, weekends, and holidays. Basic math and computer skills, including familiarity with POS systems. Physical ability to stand for extended periods and lift moderate weights (e.g., up to 30 lbs) for restocking.

Preferred:

Prior experience in a retail, sales, or other customer-facing role. A keen interest in the product industry (e.g., fashion, electronics, health).
Essential Skills & Proficiencies

Customer Service Excellence

Sales and Negotiation

Product Knowledge

(and willingness to learn quickly)

Organizational Skills and Attention to Detail

Ability to work in a Fast-Paced Environment

Teamwork and Collaboration

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person