Job Description

BPO SALES ASSISTANT MANAGER

Responsibilities: Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies: ₹ Develop procedures and policies for the sales team to ensure target achievement.
Set key performance indicators (KPIs) for the team to meet sales targets.
Create effective call scripts and sales promotions to attract and engage customers.
Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfaction.
Monitor random calls to enhance quality, minimize errors, and track operational performance.
Ensure all relevant communications and data are updated and recorded accurately.
Review staff performance, identify coaching needs, and plan coaching sessions.
Handle the most complex customer complaints or inquiries.
Support subordinates in resolving difficult issues and provide appropriate directions.
Propose staffing changes, including hiring, promotions, demotions, vacations, leaves of absence, and terminations.
Evaluate staff on KPIs at year-end and set new KPIs for the following year.
Prepare daily sales reports.
Motivate and retain staff

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per month

Application Question(s):

Has to be from a BPO background
Work Location: In person