Job Description

What we do

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Refrigerated Containers (Reefers):

We offer portable cold storage solutions, maintaining temperatures from -25C to +25C for industries like pharmaceuticals, food, and floriculture.

Warehousing

Our facilities in Kolkata and Bhubaneswar provide secure storage with modern features like mobile pallet racking, advanced WMS software, and temperature control systems.

Dry Containers

Our durable dry containers provide secure and weather-resistant storage or transport solutions for non-temperature-sensitive goods across various industries.

ISO Tanks

Safe and efficient transport and storage solutions for chemicals and other specialized goods.

Transportation Services

Reliable and timely delivery of goods, ensuring your supply chain operates smoothly



Sales and Operations Head

Mandatory: Candidate must have experience in Cold Chain Logistics or a relevant logistics background Job Title: Business Head (Cold Chain Transportation) Location: Mumbai, Goregaon Experience: Minimum 5+ years in a leadership / management role in the transportation or logistics industry Salary: ₹1,00,000 - ?1,50,000 per month Working Hours: 9 Hours Timing: 09:30 AM - 6:30 PM, Monday to Saturday

Company Overview:

Crystal Logistics is India's most trusted cold chain and warehousing partner, delivering reliable temperature-controlled logistics with excellence and integrity. We believe in empowering our people, fostering collaboration, and creating a growth-focused environment where every individual is valued, supported, and inspired to achieve their highest potential.

Role Summary:

The Business Head - Cold Chain Transportation will be responsible for driving overall business growth, revenue expansion, and operational excellence for our temperature-controlled logistics division. This leadership role requires deep domain expertise in refrigerated transportation, cold chain logistics, and end to end supply chain operations. The ideal candidate will take full P&L ownership, lead sales and operations teams, manage strategic client relationships, and ensure efficient fleet utilization, service quality, compliance, and profitability. This role plays a critical part in scaling the business while maintaining cold chain integrity and customer trust.

Key Responsibilities:

1. Strategic Planning & Growth Develop and execute strategic plans to achieve revenue, profit, and market expansion goals. Identify new business opportunities in cold chain transportation and convert leads into long-term clients. Analyse market trends, competitor activity, and customer needs to support business decisions. Prepare business plans, financial forecasts, and performance reports. 2. Sales & Client Management: Lead cold chain sales activities across reefer transport and distribution services. Build and maintain strong relationships with clients, partners, and vendors. Understand customer requirements and propose customized temperature-controlled logistics solutions. Prepare quotations, proposals, and commercial agreements; drive contract closures. Ensure achievement of monthly and quarterly sales targets. Conduct regular client visits, follow-ups, and account management 3. Operations & Fleet Oversight: Oversee day-to-day operations of reefer fleet, dispatch planning, and temperature compliance. Ensure timely deliveries, route optimization, and operational efficiency. Monitor temperature logs, reefer performance, GPS tracking, and SLA adherence. Coordinate with drivers, transport teams, warehouse staff, and service providers. Ensure full compliance with cold chain SOPs, statutory requirements, and safety standards. Coordinate with vendors for fleet mobilization, outsourced vehicles, and operational support. 4. Team Leadership & Performance Management: Lead, motivate, and mentor operations, sales, and logistics teams. Maintain a positive, disciplined, and high-performing work culture 5. Customer Service & Relationship Excellence Manage customer escalations and ensure timely resolution of issues. Drive customer experience improvement initiatives. Ensure high service reliability, temperature integrity, and delivery accuracy. 6. Financial & Compliance Management: Manage budgets, cost control, and financial performance of the business unit. Track KPIs such as fleet utilization, fuel efficiency, cost per trip, and customer satisfaction. Evaluate vendor billing, negotiate rates, and optimize operational expenses.

Qualifications Requirements:

Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field. MBA preferred

Experience Requirements:

Minimum 5+ years of experience in the cold chain transportation / temperature-controlled logistics industry (mandatory). Proven experience in sales, operations, business development, and team leadership roles within cold chain logistics

Skills & Competencies:

Technical Skills: Strong knowledge of cold chain logistics, reefer trucks, temperature monitoring, and compliant operations. Expertise in sales, logistics planning, fleet management, and customer servicing. Proficiency in MS Office (Excel, Word, PPT) and CRM/transport management systems Soft Skills: Strong leadership and team management Excellent communication and negotiation skills Customer-focused mindset Strategic thinking and problem-solving abilities * High accountability, ownership, and decision-making