Job Description

As a Marketing Manager specializing in client engagement within our printing business, you will be instrumental in building and maintaining strong relationships with our clients. Your primary focus will be on understanding client needs, ensuring client satisfaction, and promoting our printing services to existing and potential clients. You will collaborate closely with sales and production teams to deliver exceptional service and meet revenue targets.

Key Responsibilities:

Client Relationship Management:

Build and nurture strong, long-term relationships with existing clients to enhance client loyalty and satisfaction.
Act as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.

Client Needs Analysis:

Conduct thorough needs assessments to understand each client's unique requirements and preferences.
Collaborate with clients to create tailored printing solutions that meet their specific needs.

Client Communication:

Maintain regular communication with clients through phone calls, emails, and meetings to provide updates on projects, promotions, and new services.
Gather feedback from clients and relay it to the relevant teams for continuous improvement.

Sales Support:

Collaborate with the sales team to identify opportunities for upselling or cross-selling printing services to existing clients.
Assist in preparing proposals, quotes, and presentations for clients.

Client Retention:

Develop and implement client retention strategies to ensure a high client retention rate.
Address and resolve any issues or concerns promptly to maintain client satisfaction.

Market Research:

Stay informed about industry trends, competitors, and emerging technologies to provide clients with relevant insights and recommendations.

Client Events and Workshops:

Organize and participate in client-focused events, workshops, and seminars to showcase our printing capabilities and foster stronger client relationships.

Reporting and Analysis:

Track and report on client engagement metrics, sales opportunities, and client feedback.
Use data-driven insights to identify areas for improvement and growth.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement * Provident Fund