to join our growing travel company. This role is a hybrid of sales and service--responsible for converting leads into bookings while ensuring exceptional support throughout the customer journey. You'll play a key role in building client trust, delivering personalized travel solutions, and contributing to the company's growth.
Key Responsibilities:
Sales:
Respond to inbound inquiries and follow up with potential clients to convert leads into bookings.
Understand customer travel needs and recommend appropriate packages, itineraries, or custom solutions.
Prepare and send quotations, itineraries, and proposals in a timely and accurate manner.
Meet and exceed individual and team sales targets.
Upsell additional services such as insurance, upgrades, or excursions.
Customer Support:
Provide pre- and post-booking assistance to clients with professionalism and empathy.
Manage booking modifications, cancellations, and special requests.
Liaise with operations, ticketing, and supplier teams to ensure seamless service delivery.
Handle and resolve customer complaints or issues promptly.
Maintain accurate client records and ensure timely communication through email, phone, or chat.
Requirements:
Bachelor's degree in Tourism, Hospitality, Business, or a related field (preferred).
1-3 years of experience in sales, customer service, or reservations--ideally within the travel industry.
Excellent verbal and written communication skills.
Customer-centric mindset with strong problem-solving skills.
Ability to multitask and work effectively in a fast-paced environment.
Familiarity with travel CRM systems and booking platforms is a plus (e.g., Amadeus, Sabre, Galileo).
What We Offer:
Competitive base salary plus performance-based incentives.
Opportunity to work with a passionate, travel-loving team.
Professional growth and training opportunities.
Travel perks and discounts.
[Optional: Flexible work environment, health insurance, etc.]
Job Type: Full-time
Pay: ?24,000.00 - ?45,000.00 per month
Work Location: In person
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