Job Description

We are seeking motivated and detail-oriented Sales and Customer Support Representatives to join our client's for a high-volume customer engagement project. In this role, you will manage incoming and outgoing communications through WhatsApp, ensuring prompt, professional, and personalized responses to customers. You'll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions.

The starting rate for this role is 6 USD per hour.

Schedule:

6 days a week (Monday-Sunday)

Rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support

Project Duration:

5 weeks (with potential for extension based on performance and project needs)

Job Responsibilities:

Manage and respond to approximately 20,000 WhatsApp messages over a five-week period Provide accurate information, resolve customer inquiries, and assist with product-related questions Engage customers in a friendly, professional manner to promote products and drive sales Coordinate with the team to ensure 24/7 message coverage Maintain customer satisfaction by following up on inquiries and ensuring timely resolution Track and document customer interactions and feedback accurately

Requirements:

Proven experience in B2C customer support or sales Strong written communication skills with a customer-first approach Ability to multitask and stay organized under pressure Proficiency in WhatsApp and other messaging or CRM tools Flexible availability to work rotational shifts, including weekends

Preferred Candidate:

Has prior experience in sales and customer support, or customer assistance at music festivals or large events Thrives in dynamic, fast-paced environments with high message or customer interaction volumes

Minimum Technical and Work Environment Requirements:

Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage. Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM. Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions. Peripherals and Workspace: A functioning webcam. A noise-canceling USB headset. A quiet, dedicated home office space. A smartphone for communication and verification purposes.

Benefits:

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. * Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.