Sales and Customer Service Executive, English Online

Date: 1 Feb 2023 Location: Uttar Pradesh, South Asia, IN Company: British Council

English Online Sales and Customer Service Executive \xe2\x80\x93 contract
Based in anywhere in India - 100% online
Immediate start date (on successful screening completion)

This is an opportunity to play a key role in delivering an excellent customer experience to the British Council\xe2\x80\x99s flagship 100% online learning product for Adults \xe2\x80\x93 English Online.

English Online is aimed at adults learning English worldwide, who are absolutely committed to improving their English. Classes are designed around real-life topics and students undertake practical language tasks in group and private classes. It offers a flexible timetable, personalised learning paths and globally connected classrooms. We\xe2\x80\x99re looking to build our international Customer Support team to provide an \xe2\x80\x98always on\xe2\x80\x99, 24/7 timetable, customer experience.

As well as providing an outstanding customer experience for our students, you\xe2\x80\x99ll play a key role in helping us learn more about our customers and in supporting commercial success. We\xe2\x80\x99re a fast-moving global business so you should be able to adapt quickly and enjoy trying out innovations in online Customer Support.

At present, we are only accepting applications from individuals who currently reside in India.

Essential skills, experience and qualification required:

• Minimum language requirements: English Minimum C1 CEFR.
• Excellent communication skills \xe2\x80\x93 written and spoken.
• A high level of attention to detail.
• Diploma/Degree or equivalent qualification, or equivalent work experience (at least 2 years).
• Substantial experience in a customer service role.

• Experience of working in an international context and with international customers.
• Ability to manage, schedule and prioritise multiple tasks.
• Experience of Customer Relationship Management (CRM) platforms and reporting tools.
• A working knowledge of Microsoft Office applications. Right to work in India.

Desirable Requirements: Desirable Qualifications: Professional qualification in a relevant business discipline (e.g., Customer Service, Business Management, Marketing) or a related subject.

Desirable Role Specific Knowledge & Experience:

• B2C sales and/or marketing experience.
• Experience in the education industry \xe2\x80\x93 particularly in the ELT sector.
• Working knowledge of General Data Protection Regulation (GDPR) legislation and data governance.
• Experience of multi-country working. Experience providing customer support in an online environment.

This a 100% remote role so you will need a high-speed internet connection and a laptop.

This role requires a flexible approach to shift patterns, including evening and weekend working, and all members of the team will be timetabled to ensure coverage across global time zones. While your shift may vary depending on scheduling needs, the standard hours of work for Sales and Customer Service Executives are 7 hours a day (05 days/35 hours a week). This is usually worked between 08:00 and 22:00 (according to local time zones). We are currently seeking to recruit an individual who would be available to work both on Saturdays and Sundays, with two days off during the week.

Process:

• Complete your application by Sunday 02 June 2024 23:59 UTC +1/UK time.

• Shortlisted candidates will be invited to complete a pre-recorded video interview.

• Selected candidates will be invited to the final step of the recruitment process, a live online interview.

• As soon as you\xe2\x80\x99ve accepted you can start the onboarding and pre-appointment screening.

Once that\xe2\x80\x99s done you can join our international Customer Support team.

Please note the following:
When completing the application form, our recruitment system will ask for country preferences (where you would like to work). As this is a home-based role, please select your existing country of residence (India).

Successful applicants will not be employed directly by the British Council. Individuals will be contacted directly by our local contracting and payroll partner in India and as such, by submitting your application for this role, you agree to have your contact information shared with our contracting and payroll partner in India. Introductions to the payroll partners and any subsequent engagement will be managed by Comensura, our outsourced recruitment partner in India.