To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute maximum number of closed cases.
Key Responsibilities
1. To make outgoing calls to prospect customer.
2. To try and sell the products and services to the customers on call.
3. To handle objections / escalations and queries regarding the product effectively.
4. To generate more leads from the people out-called.
5. To enter the details of every interaction in the system
6. To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the FINCANA SOLUTIONS PRIVATE LIMITEDprocedure manual and also Standard Operating Practices for each program.
7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis.
8. To deliver the highest quality of service clients and ensure high customer satisfaction.
9. To assist in the expansion of the FINCANA SOLUTIONS PRIVATE LIMITED network by extracting all relevant information on new services from the case files and channels this information to the network executive.
10. To cultivate the FINCANA SOLUTIONS PRIVATE LIMITED network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.
11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals.
12. To own and manage specific customer programs assigned.
Basic Hiring Requirements
Knowledge and skills
Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service.
Basic Computer knowledge
Good telephone etiquette
Critical thinking and problem solving.
Worked/working with BPO Industry- International process would be an added advantage
Competencies
Customer service Orientation
Team Working
Flexibility
Self-Awareness and Professional Confidence
Achievement
Communication
Good Aptitude
Benefits:
1. Meal & Beverage facility
2. Lucrative Incentive (performance basis)
Why to FINCANA SOLUTIONS PRIVATE LIMITED
State of art infrastructure
Progressive Working Environment
Chance to work with Kanpur's oldest Internationl BPO
Fun @ Work
Professional Environment
Personal and Professional Growth
Should be okay with night shifts.
Job Types: Full-time, Permanent, Fresher
Pay: ₹16,000.00 - ₹23,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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