Job Description

Key Responsibilities:

Order Processing:

Receiving, processing, and tracking sales orders, both online and offline (phone, email).

Invoicing and Payments:

Issuing invoices, processing payments, and ensuring accuracy of financial transactions.

Customer Relationship Management:

Maintaining customer databases, addressing inquiries, and providing after-sales support.

Sales Reporting:

Compiling sales reports, monitoring sales efforts, and providing data analysis to the sales team.

Coordination and Communication:

Liaising with other departments (e.g., logistics, marketing) to ensure smooth order fulfillment and customer satisfaction.

Inventory Management:

Tracking inventory levels and communicating stock availability to the sales team.

General Administrative Support:

Managing paperwork, organizing files, and performing other administrative tasks as needed.

Skills Required:

Organization and Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Communication Skills: Excellent verbal and written communication skills for interacting with customers and colleagues.

Attention to Detail: Accuracy in handling orders, invoices, and customer data.

Problem-Solving Skills: Ability to identify and resolve issues related to orders, deliveries, or customer inquiries.

Computer Proficiency: Familiarity with CRM systems, databases, and other relevant software.

Customer Service Skills: Ability to provide excellent customer service and handle inquiries and complaints effectively.

Job Type: Full-time

Pay: ?9,293.26 - ?35,556.46 per month

Benefits:

Health insurance Leave encashment Provident Fund
Compensation Package:

Yearly bonus
Schedule:

Day shift
Work Location: In person