Job Description

:ServiceNow Dev/SecOps SMEPreferred Fields of Study & Experience:(Any one) : Computer and Information Science, Computer Applications, Computer Engineering, Computer Programming, Computer Systems Analysis, Information Technology, Management Information Systems, Systems Engineering

• Minimum of 5 years of experience as a ServiceNow Developer, with a focus on Security Operations.
• Strong background in ServiceNow development, security operations, and a passion for staying up-to-date with the latest industry trends
• Solid understanding of security operations and best practices, including incident response, vulnerability management, and threat intelligence
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.

Technical Skills & Responsibilities:

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and support of all aspects of the ServiceNow platform, specifically to address security requirements and enhance our organization\'s security posture.
• Collaborate with stakeholders to gather and understand business requirements, and translate them into technical specifications.
• Experience in designing and implementing ServiceNow SecOps solutions, including automation of security processes.
• Develop and maintain ServiceNow workflows, forms, scripts, and integrations to automate security processes and improve efficiency.
• Provide support for software coding and customization including, but not limited to: user interfaces, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.
• Update and maintain a comprehensive testing suite to support out of the box (OOTB) as well as custom applications with the purpose of regression testing.
• Maintain interfaces for external integrations leveraging ServiceNow\xe2\x80\x99s Integration Hub, REST and other standard integration protocols.
• Coordinate and solve complex technical data and transformation issues related to data ingestion and external integration
• Obtain and analyze/interpret business requirements to create sustainable solutions in ServiceNow.
• Answer \xe2\x80\x9chow to\xe2\x80\x9d technical and application configuration questions.
• Conduct regular testing and troubleshooting of ServiceNow SecOps solutions to identify and resolve any issues or bugs.
• Stay up-to-date with the latest industry trends and best practices in ServiceNow SecOps development, and proactively recommend improvements to enhance our security operations.
• Provide technical guidance and support to junior developers and team members.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred:

• Configure and customize ServiceNow modules, including Incident Management, Vulnerability Response, Threat Intelligence, and Security Incident Response.
• Collaborate with cross-functional teams, including IT, Security, and Compliance, to ensure alignment and integration of security processes within the ServiceNow platform.
• Experience in developing and implementing ServiceNow integrations with other tools
• Ability to provide hands-on support and troubleshooting of the ServiceNow application, related integration, and overall platform.
• Experience in configuring Workspace, Process Automation Designer, Integrations specific to SecOps
• Drive troubleshooting of issues identifying root cause and working with cross functional teams, or with the ServiceNow vendor as required to address issues in a timely manner

Certifications:

• Required

• ServiceNow Certified System Administrator

• Preferred / Nice to have:

• ServiceNow Certified Implementation Specialist (CIS) in Security Operations
• ITIL V3 foundation certification
• ServiceNow Certified Application Developer
• Solid understanding of Security and Infrastructure concepts
• Javascript
• Web Services

Weekly Hours: 40Time Type: RegularLocation: Bangalore, Karnataka, IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T