Job Description

Job Location: Multiple locations across Rajasthan, Gujarat, Punjab and Northeast

Key Responsibilities

1. Client Support: Serve as the primary point of contact for clients during the implementation phase. Provide one-on-one support to clients, addressing their concerns and queries on different interventions. Conduct monthly site visit with client locations to monitor progress and satisfaction. Accompany as trainer for programs in Competency building workshops for executives, and contract workmen

2. Training and Education: Develop and deliver customized training sessions to clients, both in English and local language. Create user-friendly documentation and guides to aid clients in understanding new interventions or processes. Ensure clients are well-versed in the functionality and benefits of the safety culture interventions.

3. Troubleshooting and Issue Resolution: Quickly identify, analyse, and resolve client issues related to the safety culture interventions. Collaborate with technical teams to address and resolve any technical problems. Provide timely and effective solutions to client issues to minimize disruption.

4. Feedback and Improvement: Gather and analyse client feedback to identify areas of improvement in the implementation process. Propose and implement enhancements to training materials and support strategies based on client feedback. Document common issues and solutions to improve the support process for future implementations.

5. Coordination and Communication: Work closely with the project manager to ensure alignment of project timelines and client expectations. Maintain clear and consistent communication with all stakeholders, including clients, project teams, and senior management. Prepare regular reports on client progress, issues encountered, and resolutions provided.

6. Experience: Proven experience in a client-facing role, preferably in implementation, customer support, or training. Familiarity with the specific safety system or process being implemented is highly desirable. Experience in project management or coordination is a plus.

7. Skills: Exceptional interpersonal and communication skills. Strong problem-solving abilities and a customer-focused mindset. Ability to adapt to new technologies and processes quickly. Excellent organizational and time management skills. o Proficiency in using training and support tools and platforms.

8. Personal Attributes o Empathetic and patient, with a genuine desire to help clients succeed. o Proactive and resourceful in identifying and addressing client needs. o Detail-oriented and meticulous in documentation and follow-up. o Collaborative team player with a positive attitude.

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹70,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person