Job Description

Provide safety technology support to internal and external safety users and analysts, including the analysis of problems, through to the implementation of solutions. Participates in initiatives in the administration, integration, implementation, vali

Provide safety technology support to internal and external safety users and analysts, including the analysis of problems, through to the implementation of solutions. Participates in initiatives in the administration, integration, implementation, validation, software updates, bug fixes, change requests, oversight management and/or application support for assigned systems and technology. Ensure that all applicable documentation is complete and in accordance with corporate policy and guidelines. Utilize core operational understanding to identify system/process/analysis improvements.. Good interpersonal, verbal, and written communication skills. Client focused approach to work. Good analytical and problem-solving skills . Good organizational and customer service skills. Willingness to work in a matrix environment and to value the importance of teamwork. Provide support and contribute to a team working through problem management. Under instruction, take ownership of core tasks related to the support and maintenance of safety technologies. Interest in emerging pharmacovigilance safety technology, including AI. Intermediate skills in using standard scripting languages including SQL, VBA and Power BI. Experience of industry standard Service Desk Tools. Intermediate technical writing capability. Experience of standard SDLC processes including change management. Experience of Agile methodology. A flexible attitude with respect to work assignments and new learning. Complete multiple and varied tasks with enthusiasm and prioritize workload using standard Project Management methodologies. Experience of system validation and change management. Intermediate knowledge of computer system regulations and guidance in the pharmaceutical industry including: 21 CFR Part 11, EMA Annex 11, GAMP. Intermediate knowledge of Pharmacovigilance roles, standards and practices. Intermediate knowledge of GVP and GCP2+ years of experience in all functional areas of chosen safety technology including all secondary tools and processes2+ years of experience working closely with operational teams to manage issues, gather and document requirements, and deliver solutions #LI-REMOTE