Job Description

RTO Executive - Job Responsibilities

Monitor and manage

RTO shipments

(undelivered/returned orders) on a daily basis Identify and analyze

RTO reasons

such as customer unavailability, incorrect address, refusal, or delivery failure Coordinate with

delivery partners, warehouses, and hubs

to ensure timely return processing Update

RTO status, remarks, and documentation

accurately in ERP / OMS / TMS systems Initiate

re-attempts or re-dispatches

after validating customer details Coordinate with

customer support teams

to confirm addresses, delivery preferences, and rescheduling Track and reduce

RTO percentage

by identifying root causes and suggesting corrective actions Ensure proper

inventory reconciliation

for returned items Handle

claims, disputes, and loss/damage cases

related to RTO shipments Prepare and maintain

daily/weekly MIS reports

on RTO trends, reasons, and performance Ensure compliance with

SOPs, SLAs, and courier partner guidelines

Support process improvements to enhance

delivery success rate and cost efficiency

Key Skills & Tools

Knowledge of

logistics, last-mile delivery, and reverse logistics

Experience with

OMS, WMS, TMS, ERP systems

Strong follow-up, coordination, and analytical skills Proficiency in

MS Excel / Google Sheets

Attention to detail and problem-solving ability
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

Flexible schedule Health insurance Provident Fund
Work Location: In person