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Job Description
Education :-;12th Pass Experience :4-10 Years Industry :BPO Work Time : Salary : 20000 /- Per Month Incentive : Language Known : Phone : +9198******** Email : ****@*****.com Website : www.******.com :Domain: International BPO Designation: RTM Education: Minimum 12th pass Experience: Should have min 6 months to 1 year experience on Real Time Monitoring, Planning & Scheduling LOCATION: Pune CTC UPTO 2.50 LACS PA JOB RESPONSIBILITY: • Forecasting future volumes and handle times to arrive at a capacity plan • Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined Aux/ Wrap/ Breaks & Shifts. • Real time queue monitoring (RTQM) • Create rosters to meet the forecasted demand / SL objectives • Identify call volume trends and average on a weekly, monthly, quarterly and seasonal basis • Understand capacity calculation and Data Modelling • Forecast and proactively identify SL / staffing gaps • Knowledge of Genesys Dialer
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Job Detail
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Job IdJD2878232
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear