Job Description

Real Time Analyst- Dialer

Location- Thane

Salary- upto 37k

5 days working, 2 offs

US shifts- 6:30 pm to 3:30 am

Cab facility available

Real-time monitoring of outbound/inbound dialing, importing dialer lists, starting/stopping campaigns, activity communication, adjusting dialing pace, flagging agent behavior to leadership, and ensuring all metrics remain within acceptable ranges Develop and maintain pieces of the dialer system across multiple applications, agent profiles and assignments to contact list criteria, and build parameters Daily input of all scheduling adjustments in the Workforce Management system. Regular collaboration with operations leadership and balancing internal goals Auditing of dialer settings and maintaining compliance with all regulatory restrictions, internal and external Timely response to questions, requests, and issues from multiple departments across all platforms.
Qualifications

2+ years experience in a voice contact center environment Advanced knowledge of web-based software applications, LiveVox dialer system, MS Excel. Analytical skills in a high-pressure, time-sensitive environment Flexible hours including after-hours/on-call responsibilities Strong problem-solving techniques to evaluate criteria and obtaining results on matters of significance to the business Direct experience in report analysis and providing data driven suggestions
For any queries contact - 6392378294 / 9555655548

Job Type: Full-time

Pay: ₹30,000.00 - ₹37,000.00 per month

Benefits:

Flexible schedule Provident Fund
Work Location: In person