Answering phone calls, listening to guest requests, and accurately recording details of their order (food, beverages, quantities, special requests, etc.).
Relaying orders:
Communicating the order to the kitchen and other relevant departments (e.g., bar for drinks).
Confirming details:
Verifying order accuracy with the guest before finalizing it.
Providing information:
Answering guest questions about the menu, pricing, and delivery times.
Maintaining records:
Keeping track of orders and guest information.
Ensuring guest satisfaction:
Striving to provide excellent service and address any concerns or issues that may arise.
Speak with the employee -