Job Description

Job ID:

51569211

Location:

Bangalore, India

Category:

Software Engineering

Employment Type:

Full time

:

: Helpdesk Executive

Job Summary:

The Helpdesk Executive is responsible for providing first-level support to users by diagnosing, troubleshooting, and resolving technical issues related to systems, applications, The role


involves managing support tickets, ensuring SLA compliance, and maintaining high levels of customer satisfaction.

Key Responsibilities:

- Respond to user queries via phone call, email, or ticketing system.


- Log and track the ticket using ticketing tools.


- Provide technical assistance for system diagnostics and basic troubleshooting.


- Ensure timely resolution of issues in line with defined SLAs.


- Escalate unresolved issues to appropriate teams with proper documentation.


- Maintain knowledge of the GOK eProcurement Platform and assist users with platform-related queries.


- Collaborate with team members to ensure smooth operations and knowledge sharing.

Required Skills

Strong communication and interpersonal skills. Basic understanding of system diagnostics and troubleshooting Ability to work independently and in a team environment.

Education

BCA / Diploma /B.com/BBA


Language: Kannada and English


At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

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