Job Description

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About Retail Portfolio Management Group
The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank
About the Role
The National Manager handles PAN INDIA recoveries collection along with various collection channels. National manager ensures maximum recovery and manages the portfolio as per the existing process. Liaise with product team to provide regular inputs and highlights the risk. To oversee the recovery & write off collections by monitoring and guiding the collections team and outsource vendors.
Key Responsibilities

• Prepare & execute collections plan, set targets and develop case specific strategies to recover overdue.
• Tracking Recovery from the Write off Pool- Credit Card across PAN INDIA.
• Recovery through Legal execution & across vintages ROR
• Timely initiation of Legal activities. Ensuring execution of legal/collection tools.
• Cost provision as per budget & Other strategic initiatives.
• High Ticket / Weak Account cases tracking on regular basis.
• Look out for early warning signals and timely action for resolution.
• Manage a team of Collections Managers & Collections Executives attached to various locations across the Pan-India
• Drive performance of collections agencies/ identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.
• Ensure timely allocation of cases to Collections Managers and Executives based on Geography and Vintage.
• Ensure the collection efficiency through daily reports and regular reviews with the team.
• Strategize, forecast, drive, and execute plans including the hiring plans.
• Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.
• Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region.
• Ensure internal and external guidelines are adhered to in the field.
• Motivate team through coaching, development, and training interventions.
• To support the business on data quality management i.e. improving the quality of customer information available through timely feedback
• Scan the environment and be up to date on emerging trends in the market on collection analytics and build use cases.

Qualifications
Optimal qualification for success on the job is:

• Education (Graduation / Post Graduation from a reputed University / College)
• Experience (15 yrs, Collections, Risk or FCU)

Role Proficiencies:
For successful execution of the job, a candidate should possess the following:

• Ability to deliver in critical situation.
• Team Management,
• Basic Knowledge of Legalities of Collections
• Good Networking with Local Authorities
• Strong follow up and recovery mindset, design and review logics of field follow up for the portfolio managed towards achievement of target set.

Skills:
Refer to the
About Company:
Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses