Regularly monitor daily jobs to ensure continuous operation without disruptions or errors.
Proactively raise incidents in the ITSM tool and close it within defined SLA.
Respond to incidents raised by customers promptly and close them within defined SLA.
Conduct thorough testing of RPA bots to validate their performance against established quality standards prior to production deployment.
Continually assess and enhance RPA bot performance based on analytical data and user feedback.
Rapidly detect and rectify any bugs or issues in RPA bots to minimize downtime and optimize efficiency.
Collaborate closely with IT developers and product owners to ensure RPA solutions are strategically aligned with business objectives and smoothly integrated into existing systems.
Provide comprehensive ongoing support and guidance to ensure proficient use of RPA tools by end-users.
Systematically document changes to RPA systems, maintaining meticulous version control to support historical tracking and audit facilitation.
Maintain robust communication with Operational Support Teams (OST) and key stakeholders to align RPA activities with broader business needs.
What should you bring along
1-4 years of experience in the software industry.
2+ years of relevant experience in a similar position.
Good knowledge of UiPath Components - UiPath Studio, UiPath Orchestrator (Cloud Version) and UiPath Robot.
Experience with repositories like GitHub.
Good to have scripting experience in VBA.
Must be equipped to play both development & operations roles.
Effective communication and interpersonal skills to collaborate with various stakeholders.
Candidates should possess good troubleshooting skills on existing deployed bots.
Familiarity with agile methodologies and practices.
Familiarity with ServiceNow tool for ITSM (IT Service Management)
Excellent written and verbal communication skills to present technical concepts to both technical and non-technical stakeholders.
Ability to work independently and as part of a team.
Ability to work in a fast-paced and dynamic environment.
Must have technical skill
UiPath
Good to have Technical skills
.Net/VBA, Python, Linux, AWS
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