Job Description

RPA UiPath


Troubleshoot and resolve Level 3 support tickets, including bot failures, exceptions, and performance issues.

Work closely with L1/L2 support teams to triage and escalate issues appropriately.


Perform bot health checks, log analysis, and implement preventive maintenance tasks.


Participate in daily status meetings, incident reviews, and client stand-ups.


Flexibly work during onshore business hours for effective communication and issue resolution.


Make minor updates to UiPath workflows as per change requests or fix requirements.


Maintain and update documentation for support processes and known issue repositories.


Use GitHub or version control tools to manage support-related changes and ensure traceability.


Collaborate with development teams to transition new automations into stable production support.


Ensure SLAs and response/resolution times are consistently met.


Coordinate bot redeployments, reprocessing of transactions, and schedule adjustments when needed.


Apply best practices for bot recovery, resiliency, and exception handling.


Provide feedback and suggest improvements for automation resilience and supportability.


Basic understanding of Blue Prism or other RPA tools is a plus for hybrid environments.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.