Job Description

RPA Support


Analyze client requirements and design RPA solutions to meet identified business needs

Design develop and implement end to end RPA solutions using UiPath Studio and Orchestrator

Configure UiPath workflows using efficient well structured and maintainable practices

Utilize UiPath Data Service to model and manage persistent business data across automation projects

Build intuitive user friendly apps using UiPath Apps for enhanced user interaction

Implement intelligent automation by integrating machine learning models through UiPath AI Center

Design and maintain document processing workflows using UiPath Document Understanding

Develop and consume API services REST SOAP to integrate UiPath bots with third party systems

Collaborate with stakeholders BAs and QA to align automation solutions with business objectives

Participate in daily stand ups and client meetings work flexibly to align with onshore business hours

Use GitHub or other version control systems to manage and maintain code repositories

Troubleshoot production issues and provide timely resolutions to ensure business continuity

Prepare documentation for solution design test plans UAT scenarios and deployment steps

Support operational teams during UAT and production rollout phases

Maintain awareness of automation best practices and contribute to process improvement

Possess basic knowledge of Blue Prism to assist in multi platform environments and support transitions where necessary



L3




Troubleshoot and resolve Level 3 support tickets including bot failures exceptions and performance issues

Work closely with L1 L2 support teams to triage and escalate issues appropriately

Perform bot health checks log analysis and implement preventive maintenance tasks

Participate in daily status meetings incident reviews and client stand ups

Flexibly work during onshore business hours for effective communication and issue resolution

Make minor updates to UiPath workflows as per change requests or fix requirements

Maintain and update documentation for support processes and known issue repositories

Use GitHub or version control tools to manage support related changes and ensure traceability

Collaborate with development teams to transition new automations into stable production support

Ensure SLAs and response resolution times are consistently met

Coordinate bot redeployments reprocessing of transactions and schedule adjustments when needed

Apply best practices for bot recovery resiliency and exception handling

Provide feedback and suggest improvements for automation resilience and supportability

Basic understanding of Blue Prism or other RPA tools is a plus for hybrid environments

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.