Job Description

Summary


upports the implementation of Leadership profile, demonstrating and reinforcing Hyatt's Purpose of 'Care for people, so they can be their best'.

? Assists to review the progress of the Front Office and Housekeeping Training Plan and make recommendations where necessary.

? Assists Front Office and Housekeeping Heads of Department in identifying training needs within each department.

? Assists to coordinate and monitor the hotel's Training Plan and Calendar.

? Assist to coordinate the compilation and review of the hotel's Departmental Operations Manuals.

? Assists to monitor of departmental standards as defined in the Departmental Operations Manual.

? Assists to ensure the security and maintenance of the hotel's Training Room, Training Equipment and Materials.

? Advises the Training Manager of any new support material that would be beneficial to the hotel in the Front Office and Housekeeping departments.

? Assists in the development and updation of School of Hospitality tasks for the Front Office and Housekeeping departments.

? Assists in the maintenance and record keeping of School of Hospitality for the Front Office and Housekeeping departments.

? Assists to ensure that the recommended quota of Departmental Trainers is trained for both Front Office and Housekeeping departments.

? Assists to plan, implement and monitor, in conjunction with the Hotel Training Manager both General/Core and Management Training:


Qualifications


Candidates should possess a degree or diploma in hospitality management or equivalent experience in hotel operations, preferably within the rooms division. A minimum of 3-5 years of experience in front office or housekeeping is essential, with prior exposure to training or supervisory roles. Strong communication and presentation skills are required to deliver engaging sessions. The ability to coach, mentor, and motivate diverse teams is critical. Attention to detail, adaptability, and problem-solving skills are highly valued. Proficiency in hotel systems and knowledge of industry standards is expected. A passion for service excellence and continuous improvement completes the ideal profile.