Job Description

Job Summary:

We are looking for an experienced and service-driven

Rooms Division Manager

to oversee all front-of-house and housekeeping operations at our resort. The ideal candidate will have hands-on experience with

IDS PMS (Property Management System)

and a solid understanding of guest services, housekeeping standards, and overall room operations in a resort environment.

Key Responsibilities:1. Operations Management

Supervise and coordinate the activities of Front Office, Housekeeping, Reservations, Concierge, and Bell Desk. Ensure smooth daily operations across the Rooms Division. Maintain a strong presence in guest areas to ensure service excellence. Ensure high standards of cleanliness, maintenance, and presentation throughout guest rooms and public areas.

2. IDS PMS Management

Utilize IDS to manage reservations, check-ins, billing, and guest profiles. Train and supervise staff on efficient use of the IDS system. Monitor system-generated reports to analyze occupancy, ADR, RevPAR, and other KPIs.

3. Team Leadership & Training

Lead, mentor, and train front office and housekeeping teams. Conduct regular briefings, performance reviews, and skills development programs. Maintain proper staffing levels based on occupancy and business needs.

4. Guest Experience

Ensure a seamless guest experience from pre-arrival to departure. Resolve guest complaints and service recovery promptly and professionally. Monitor guest feedback and implement service improvement plans.

5. Financial & Administrative

Prepare and manage department budgets and cost controls. Monitor payroll, labor costs, inventory, and procurement for rooms division. Collaborate with revenue management to optimize room inventory and pricing strategies.

Required Qualifications:

Bachelor's degree or diploma in Hotel Management or related field. Minimum 5 years of experience in front office/rooms division, with at least 2 years in a managerial role. Proficient in

IDS PMS

and MS Office. Strong leadership, communication, and problem-solving skills. Thorough knowledge of guest service principles and housekeeping operations.

Preferred Attributes:

Prior experience in a resort or luxury hospitality environment. Certification in hospitality software or operations (IDS). Multilingual abilities are an advantage. Strong attention to detail and commitment to service excellence.
Job Type: Full-time

Pay: ?45,000.00 - ?50,000.00 per year

Benefits:

Food provided
Work Location: In person