Job Description

Key Responsibilities:

Order Taking and Management:

Receiving and processing all room service orders, either via phone or potentially through other channels like online or in-room tablets.

Customer Service:

Providing excellent customer service, answering guest questions about menu items, making recommendations, and addressing any concerns or special requests.

Communication:

Effectively communicating guest orders, including any dietary restrictions or special requests, to the kitchen and other relevant staff.

Order Accuracy:

Ensuring the accuracy of all orders by verifying details, confirming special requests, and cross-checking with the kitchen before finalizing.

Coordination:

Coordinating with the kitchen and room service staff to ensure timely preparation and delivery of orders.

Payment Processing:

Handling guest payments, processing transactions, and reconciling bills accurately.

Maintaining Records:

Maintaining accurate records of all orders, payments, and other relevant information.

Upselling:

Being knowledgeable about menu items and promotions, and upselling when appropriate.

Problem Solving:

Addressing guest complaints or issues related to orders, and escalating to supervisors when necessary.

Maintaining Cleanliness:

Ensuring the cleanliness and organization of the work area.

Following Procedures:

Adhering to all hotel policies and procedures, including those related to food safety, hygiene, and customer service.

Cash Handling:

Managing cash transactions, preparing deposits, and balancing floats at the end of each shift, if applicable.

Upselling:

Suggesting additional items or specials to enhance the guest experience.

Knowledge of Menu:

Having a thorough knowledge of the menu, including ingredients, preparation methods, and potential allergens.

Teamwork:

Collaborating effectively with other team members, including servers, kitchen staff, and supervisors.
Job Type: Full-time

Pay: ?12,000.00 - ?14,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person