Job Description

Bengaluru
Full Time
2 Years

Qualification

B.H.M/Diploma Or Any Degree

Experience

2-3 years

Skills

In F&B Service , Collaboration

Duties & Responsibilities

Ability to communicate with guests and anticipate their needs. Ability to smile and diffuse anger naturally. Have an enthusiastic and positive personality.
Profound knowledge of customer service and all beverage products and services.

Efficiency and obedience

Responsible for efficient work in work areas. Responsible for coordinating all service requirements addressed to Room Service. Handle guest calls and maintain very good telephone etiquette. Communicate with the kitchen regarding the menu, the length of wait, recook orders, and product availability. Responsible for punching KOT, BOT, and NC KOT of the food and beverage orders into the system. Responsible for coordinating guest amenities to be placed on time. Directly involved in the order-taking and order-placing process while dealing with guest requests and orders. Should take follow-up for room and floor clearance. Recognize repeat guests. Should follow the standard procedures. Ensure prompt, courteous, and efficient service at all times. Excellent conversation skills and selling and upselling techniques at all times. Be knowledgeable of all services, facilities, and products offered by the hotel. Pay attention to guest orders, and know the menu and promotions thoroughly. Ensure proper handover is given to the next shift person. Responsible for assisting the Captain or Restaurant Manager in achieving high scores on guest satisfaction feedback.

Hygiene and personal grooming

Should have good personal grooming. Responsible for giving hygienic service to guests. Must take a daily bath and proper shave. Be presentable in front of the guest.

General

Come in duty punctual with proper grooming Proper greetings with staffs and guest Make sure all the mis en place and mis en secene Check all the f&b outlets including floor pantries and floors Greet the guest with a smile and present the menu Inform the guest about our specialty and make up sells Good commutation with guest and make sure provide assistance of all their quires Well Co ordination with kitchen staffs Must have good menu knowledge Good eye contact and body language Make sure the proper clearance and closing Make sure the proper inventory and breakage * Well aware of our property