Job Description

Key Responsibilities:

Answer all incoming room service calls promptly and politely. Take accurate food and beverage orders and input them into the point-of-sale (POS) system. Communicate special requests and dietary requirements to the kitchen and service teams. Provide menu recommendations and upsell additional items when appropriate. Ensure knowledge of all menu items, ingredients, and daily specials. Coordinate order delivery times with the kitchen and service staff. Monitor the status of orders and follow up on any delays or issues. Handle guest complaints or concerns in a professional manner and escalate when necessary. Maintain accurate records of orders, charges, and guest feedback. Follow hotel standards and procedures regarding hygiene, safety, and service quality.

Skills & Qualifications:

High school diploma or equivalent; hospitality training preferred. Previous customer service or F&B experience, especially in hotels, is an asset. Strong communication and listening skills. Proficiency with POS systems and basic computer skills. Ability to multitask in a fast-paced environment. Fluent in English; additional languages are a plus. Friendly, patient, and guest-oriented attitude.

Work Conditions:

May require flexible working hours, including weekends and holidays. Must be able to sit or stand for extended periods. May work in a call center-style environment within the hotel or near the kitchen area.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Schedule:

Rotational shift
Work Location: In person