Job Description

Responsible for overseeing daily front desk operations, managing and training staff, and ensuring high standards of guest service to maintain brand reputation.

Key duties include handling guest check-ins/check-outs, resolving complaints, managing reservations, overseeing billing and records, and collaborating with other departments like housekeeping and maintenance. This role requires strong leadership, communication, and problem-solving skills, along with proficiency in hotel management software.

Responsibilities

Staff Management:

Recruit, train, schedule, and supervise front desk agents to ensure adherence to brand standards and provide excellent guest service.

Guest Relations:

Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring prompt and professional resolution to guarantee guest satisfaction.

Operational Oversight:

Manage daily operations, including check-ins, check-outs, reservations, room assignments, and billing, ensuring accuracy and efficiency.

Departmental Coordination:

Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth hotel operations and a seamless guest experience.

Financial and Administrative Duties:

Manage the front office budget, control inventory and supplies, and maintain accurate records, reports, and databases.

Policy and Standard Enforcement:

Ensure all front desk activities comply with hotel policies, brand standards, and relevant legislation.

Performance Improvement:

Monitor front office performance metrics, analyze data, and implement strategies to improve guest satisfaction and operational efficiency.
Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,800,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Application Question(s):

How many years of experience do you have, in position of Front Office Manager?
Work Location: In person