Job Description

Job Category: Business Analysis
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We are seeking a highly skilled Robotics Governance Analyst to join our team and play a pivotal role in integrating Intelligent Automation solutions into Consumer and Community Banking Operations. The ideal candidate will leverage their advanced expertise to eliminate inefficiencies and ensure seamless integration of automation technologies.
As a Robotics Governance Analyst within Consumer and Community Banking Operations, you will leverage your advanced expertise to integrate Intelligent Automation solutions, eliminate inefficiencies, and optimize processes. You will manage testing performed by the line of business, oversee hand-off documentation, and ensure production validation for Intelligent Automation cases. Your role will involve maintaining BOT inventory, conducting ongoing monitoring, and performing cost/saving analysis to assess financial impact and identify opportunities for decommission.
Job Responsibilities

• Intelligent Automation Integration: Utilize advanced expertise to ensure Intelligent Automation solutions are seamlessly integrated into CCB Operations, eliminating inefficiencies and optimizing processes.
• Testing Management: Oversee line of business testing processes, including test planning and preparation, and production validation for Intelligent Automation cases.
• Problem Solving: Demonstrate superior problem-solving skills to address challenges and optimize automation solutions.
• BOT Inventory Maintenance: Maintain an accurate inventory of BOTs, ensuring all automation tools are cataloged and tracked effectively.
• Ongoing Monitoring: Conduct ongoing monitoring of straight-thru processing, outsorts, and exceptions to identify potential issues. Escalate concerns to leadership and collaborate with operations to determine a course of action when breaks arise.
• BOT Cataloging: Catalog IT enhancements or other process enhancements that will lead to BOT decommission, ensuring a smooth transition and minimal disruption to operations.
• Cost/Saving Analysis: Perform annual cost/saving analysis on all BOTs in our inventory to assess their financial impact and identify opportunities for decommission.

Required qualifications, capabilities, and skills

• Individual Contribution: Lead as an individual contributor, providing expertise and guidance without direct people management responsibilities.
• Servicing System/Process Knowledge: Understanding of the processes and systems used within Service and Lending (C3, First Assist, Customer Assist, Single Lending Desktop, and KANA) that may benefit from automation to proactively identify opportunities for efficiency gains.

Additional Details

• Schedule: Monday through Friday, 05:30 PM to 02:30 AM Indian Standard Time.
• Visa Sponsorship: This role does not offer visa sponsorship.
• Work Arrangement: This is an in-office position requiring the incumbent to work on-site all 5 days a week.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.