Job Description

Job Summary:

We are seeking a proactive and dependable

Roadside Assistance Executive

to support our U.S.-based trucking operations. The role involves coordinating timely support for drivers during breakdowns, accidents, or ELD-related issues to ensure smooth and safe fleet operations.

Key Responsibilities:

Provide 24/7 roadside assistance support to U.S. drivers via phone, chat, or tracking systems. Coordinate with repair vendors, towing companies, and maintenance teams to resolve on-road issues efficiently. Monitor and manage ELD (Electronic Logging Device) compliance and provide troubleshooting support to drivers. Maintain accurate records of incidents, resolutions, and vendor communications in the internal system. Ensure timely escalation of critical issues to supervisors or fleet managers. Support drivers with route guidance and ensure minimal downtime. Follow up on repair completion and maintain strong vendor relationships.

Required Skills & Qualifications:

Minimum

1 year

of experience in roadside assistance, dispatch, or logistics operations (preferably for U.S. trucking). Excellent

communication skills

(spoken and written English). Strong problem-solving and multitasking abilities under pressure. Familiarity with dispatch tools, GPS tracking, and CRM/ticketing systems. Willingness to work in

rotational shifts

to support U.S. time zones.
Job Types: Full-time, Permanent

Pay: ?8,487.49 - ?35,044.68 per month

Benefits:

Health insurance Paid time off Provident Fund
Application Question(s):

Have you worked on ELD?
Experience:

US Logistics: 1 year (Required)
Work Location: In person