Job Description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde

Education:

• Bachelor's/University degree or equivalent experience

Job Summary

Resource Management Operations works in partnership with Enterprise Operations and Technology stakeholders to implement business critical system enhancements and projects, regulatory changes, and provides end user support to keep business operations running.

This role is for an Oracle Procure-to-Pay (P2P) Business Analyst Senior / Resource Management Organization (RMO) System Ops AVP with Oracle eBusienss Suite expertise. Oracle P2P Accounts Payable (AP) / Internet Procurement (IP) / Purchase Order (PO) Modules knowledge is required. Knowledge of expense GL, Fixed Assets and Project Accounting modules are preferred. This individual will need to have familiarity with the overall Oracle eBusiness Suite product, and will have to develop and maintain partnerships with stakeholders for P2P and on-going Business As Usual (BAU) support. This role also requires working knowledge of system implementation methodologies.



Coordinate and drive the successful and timely implementation of the P2P platform. The ideal candidate would work collaboratively with P2P Functional and Technology team members in the completion of a number of programs and projects, in addition to successfully completing BAU and production support activities. Experience in either implementing ERP applications, or deep experience supporting or using ERP applications along with leadership competencies. The position requires a dynamic person who can adapt quickly to different challenges, opportunities, and programs. The successful candidate will be a self-starter who is an expert problem solver, and who works well within a team environment. Resource will have direct / indirect responsibility of a team (direct staff and Vendor resources).

Required Skills/Experience

• Lead System implementations and enhancement project for a specific P2P module(s)
• Provide post-implementation system support.
• Responsible for systems configurations and maintenance to meet business requirements.
• Ability to work with multiple groups across regions.
• Coordinate sessions with Business and Development Team to gather requirements.
• Develop business requirements documentation (MD50's and BRD's) for new P2P implementations, for systems upgrades, enhancements and releases.
• Coordinate and engage with internal Development team the delivery of codes or enhancements in timely manner.
• Review and create Functional Configuration setup documentation (BR100's and procedures) to meet Citi requirements.
• Suggest solutions to country or regional Implementation Team to enhance existing processes and meet the standard requirements.
• Provide Global Functional support for Accounts Payable /PO module inclusive of software and functionality upgrades.
• Coordination of User Acceptance Testing and work with stakeholders to provide sign off.
• Facilitate meetings and provide meeting minutes.
• Effectively work with Development and Transformation/Reengineering and AP Operations to prioritize requirements by delivery wave.
• Write test scripts as needed to ensure traceability back to system requirements
• Identify and appropriately communicate program risks, including reaching out to RMO Senior Management as appropriate to highlight risk and to confirm a risk mitigation plan
• Provide project plan input to release management to ensure P2P functional tasks are identified and properly estimated on the plan
• Resolve complex Production support issues
• Manage P2P Enhancement Request (ER) and delivery process to ensure traceability of all items and to ensure ERs are not missed in the monthly migration cycles
• Partner with other Citi departments across multiple Business process, locations and service centers
• Ability to write in a clear and concise manner
• Ability to demonstrate strong problem resolution skills
• Expected to instruct internal customers on standardized processes and to incorporate lean thinking in problem resolution
• Expected to work weekends and late hours as needed to support and achieve key program milestones
• Mentor junior employees by offering support and ongoing feedback to enhance their professional development and growth

Educational/Professional Qualifications

5-8 years of Oracle P2P Projects Implementation / Application Support experience in global environment

Microsoft Office skills required

Strong Business Acumen, knowledge of Supply Chain Operational process, functions and mission

SQL skills required



Job Family Group: Technology



Job Family: Applications Support



Time Type: Full time



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