A Relationship Manager (RM) builds and nurtures strong client connections, acting as the main point of contact to understand needs, offer tailored solutions (products/services), resolve issues, and ensure high satisfaction, ultimately driving retention and business growth through upselling, cross-selling, and strategic planning, often involving collaboration with internal teams. Key duties include client communication, needs assessment, service delivery, feedback collection, sales targets, and using CRM tools.
Key Responsibilities
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