Job Description

RL - Wheels:Sales Manager - Used Car

About the Business Group:

The Auto Loan department is a part of Retail Lending business of the bank which offers Auto Loans to all categories of customers Pan India.

About the Role:

Sales Manager is part of the Bank's frontline team, the representative of Bank for the customer whose primary responsibility is to onboard new Auto loans Customers and explore additional funding avenues for existing AUTO customers. They have to source Auto business with the right mix of Used and New with the optimal channel mix, maintaining the target placement yield and fee.

Details of the Role:

Department

Retail Lending

Grade

AM/ DM/ M/ SM

Sub-Department

RL- Wheels

Reporting (Business)

M/ SM/ AVP

Location

Mumbai

Reporting (Matrix)

Key Responsibilities:

Business Goals & Profitability

+ Responsible to ensure achievement of volume targets of Used car loans Business channel mix, yield and fee with higher throughput from each off roll resource

Audit, Compliance, and Risk Management

+ Responsible for driving PDD collection and ensuring that thresholds are not breached
+ Ensure risk and compliance through quality customer sourcing, timely and satisfactory closure of all regulatory points

Sales and Channel Development

+ Meet existing Auto customers to understand their repeat funding requirement and onboard New to Bank Auto customers to drive volumes
+ Responsible for ensuring end-to-end processing of cases by liaising with cross functional departments
+ Establish relationships and enhance engagement with branches and channel partners
+ Each relationship to be pitched with liability relationship and getting SI from existing and opening of new accounts
+ Adoption of Siddhi Application to enhance efficiency in Sales Team
+ Improve contribution of PSL in portfolio

Customer Experience

+ Oversee fulfilling customer journey with seamless processing and offering a host of banking solutions leading to customer delight.
+ Make Axis Bank the financier of first choice by ensuring best in class TAT
+ Responsible to increase customer retention and engagement to improve Net Promoter Score and customer satisfaction.

Collaboration and People Priorities

+ Ensure minimum RO attrition by providing timely guidance
Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments
+

Qualifications:

Graduation/post-graduation from a recognized institute 0-2 years of work experience (secured loans preferred)

Role Proficiencies:

Strong sales orientation Adept at communication (English and local language) and interpersonal skills Proficiency in managing clients, partner relationships, diverse stakeholders and channels Ability to align with objectives and new initiatives of the bank Skill in managing team efficiently and productively Competence in managing within a dynamic, priority-setting environment * Strong risk and compliance mindset