Job Description

DESCRIPTION

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but takes advantage of our store and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to offer every book, ever written, in any language, all-available within 60 seconds.

The Amazon Kindle team is seeking a Risk Management Specialist for our Kindle Books Self Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The Risk Management Specialist will:

Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues
Leverage technology and innovation to bring continuous improvement to the operational processes
Work effectively in a cross-functional environment with legal, technical, and product management teams
Evaluate copyright and appropriateness for content submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Candidates must be willing to view and evaluate content that may be considered religiously sensitive, politically extreme or otherwise offensive
. Conduct Quality Checks and Audits.
. Assists team with performance improvement efforts and drives team performance
. Create, redefine and approve Standard Operational Procedures (SOP)
. Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.

BASIC QUALIFICATIONS

Must be fluent in English in written and verbal communication
Passion for reading.
3+ years of experience with MS Excel A minimum of 2 years of process experience in publishing, customer service or similar production environment
Strong trend and data analysis skills (using excel and similar software) with the ability to notice patterns in data for the purpose of driving decision making
Experience in process improvement and troubleshooting
Experience in creating and modifying operational metrics
Strong project management skills
Must be able to think creatively and possess strong analytical and problem solving skills
Ability to drive and document new processes and simplify existing processes
Ability to drive root cause analysis and identify corrective actions
A minimum of one year experience in Content Risk Management team
Educational qualification of Bachelor's Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)

PREFERRED QUALIFICATIONS

. Existing L4 candidate with 1+ years of experience is required . Possess accountability for optimizing the self-publishing process to achieve operational goals Exceptional level of organization and attention to detail Experience using SQL Comfortable handling a high volume of work on a daily basis Strong personal integrity Strong technical and analytical aptitude, including some knowledge of statistics Proficiency with Lean and Six Sigma tools Must be able to think creatively and possess strong analytical and problem solving skills Experience in digital media and knowledge of the publishing industry is a plus 24*7 shift rotation/flexibility to work in night shifts