Job Description

DESCRIPTION

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The Investigations Specialist is responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk (reputational/compliance/financial). This involves performing regular investigations/audits to monitor set risk thresholds, implementing appropriate actions when thresholds are exceeded as per established procedures, and communicating with internal and external stakeholders throughout the investigation process. The ideal candidate will have experience in investigations, trust and safety, catalog evaluation, and a track record of success in a customer-focused environment.



Key job responsibilities

Execute and manage risk assessment tasks following established methodologies Conduct routine risk assessments and audits to monitor and test risk thresholds, implementing appropriate actions when exceeded Manage stakeholder communications and escalations Drive process improvements to enhance risk mitigation and compliance Create and maintain risk-related documentation and reports Develop and maintain Standard Operating Procedures (SOPs), workflows, and partner with policy and legal teams


About the team



The MCCF Trust RIT Team has multiple workstreams focused on protecting Shoppers, Merchants, and Amazon from bad actors for Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF). We aim to make MCCF the most trusted solution for any merchant to build and operate their Direct 2 Customer store or multi-channel business without fear of loss due to fraudulent or abusive activity. We will do this while also protecting Amazon from the financial and reputational risks associated with bad actors. Trust will become one of the reasons merchants choose MCCF products given Amazon's expertise and continuing investment in identifying and building fraud & abuse detection and prevention solutions.

BwP: https://buywithprime.amazon.com/

MCF: https://sell.amazon.com/fulfillment-by-amazon/fba-multi-channel

BASIC QUALIFICATIONS

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1+ years of customer service experience Speak, write, and read fluently in English Experience with Microsoft Office products and applications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience in payments or e-commerce

PREFERRED QUALIFICATIONS

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6+ months of customer service experience


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.