Job Description

Job Category: Risk Support
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Role Description
In the Risk Execution and Strategy team you will be part of a User Acceptance Testing team that supports an ongoing execution and implementation of business-critical strategic initiatives.
This role will partner with technology groups, business partners, project analysts/managers, and external vendor resources to plan and execute the testing. Able to lead a team of testing professionals directly or in a matrix environment in the test planning and execution of multiple initiatives within time and cost constraints.
Individuals will be responsible and accountable for managing all aspects of the business testing function. Define strategies and approaches for User Acceptance. The function is considered complex in nature with significant business impact.
Responsibilities
This role will support testing and implementation of business-critical strategies.

• Understanding the intent of a business requirement
• Formulating test approach and test plan and detailing the dependencies and risk involved
• Execution of business scenario in UAT environment
• Partnering and collaborating with stakeholders for clarifying queries and sharing the testing status
• Manage testing activities as well as setting and stewarding sound testing methodologies
• Participates in the development of goals and execution of strategies within a function or department
• Provide execution support and leadership for large, complex, technology-dependent programs and projects that cut across business and functional areas
• Assess and revise test sequence and scope based upon test results and/or changes in product design
• Effective at complex problem resolution and expected to assist in resolving all difficult issues, expanding the solution to include infrastructure, architecture, and multi-tier tools and business system strategies
• Train team members as needed
• Drive innovation by leveraging Large Language Models (LLMs) and generative AI to enhance testing processes, automate test case generation, and improve overall efficiency. Evaluate and implement LLM-based solutions to support business and technology objectives.
• Demonstrated experience with Large Language Models (LLMs) or generative AI, including evaluating, implementing, or integrating LLM-based tools and solutions within business or technology processes

Automation Activities (If applicable)

• Provide automation support and leadership for large, complex, technology-dependent programs and projects that cut across business and functional areas once implemented
• Responsible for assessing, creating and building automation tools for gaining efficiency or cost reduction
• Maintain the automation suite and scope based upon changes in product design

Additional Requirements
Required Qualifications, Skills and Capabilities:

• Bachelor's degree or comparable experience
• 6-8 years of experience in manual testing along with formulating test plans and approach, test scenarios and test scripts
• Experience in JIRA process, understanding of the process flow and creation of the task
• Experience with Microsoft Office, Confluence, qTest tool, knowledge in Unix operating system
• Experience with Agile and waterfall software development methodologies
• Process-oriented, organized, with strong analytical & troubleshooting skills
• Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Excellent organizational and project management skills; able to manage competing priorities under tight deadlines. Proven ability to collaborate and build strong partnerships
• Intellectual curiosity with a proven ability to learn quickly. High degree of initiative, self-direction, and ability to work well under pressure
• Strong understanding of Generative AI and Large Language Models, with proven track record of implementation in processes

Preferred Qualifications, Skills and Capabilities:

• Experience with mainframe screens, business rules engines
• Understanding of credit card lifecycle and cards transactions processing
• Experience with risk processing
• Automation development experience (Java, Selenium, VBA)

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

Skills Required