Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Risk and Performance Coordinator



Role Purpose

Provide comprehensive support for risk management and performance monitoring activities, ensuring accurate risk documentation, performance tracking, and effective operation of risk and performance management processes. This role focuses on maintaining risk registers, performance dashboards, and supporting compliance workflows to enable proactive risk identification and performance optimization across the organization.



Key Responsibilities



Risk Management Support

Maintain and update risk registers, risk assessments, and mitigation action plans



Support risk identification workshops and risk review meetings by gathering and organizing relevant data



Monitor risk mitigation progress and escalate overdue or high-priority risk actions



Assist in developing risk reporting templates and standardizing risk documentation processes



Coordinate with department heads to collect risk updates and performance metrics



Performance Monitoring and Analysis

Track key performance indicators (KPIs) and performance metrics across business units



Review performance dashboards and scorecards using Azara/Tableau



Monitor performance trends and highlight areas requiring management attention



Support performance review meetings by preparing data analysis and trend reports



Maintain performance databases and ensure data accuracy and completeness



System Administration and Data Management

Maintain and update SharePoint sites for risk and performance management



Manage workflows for risk reporting, performance tracking, and approval processes



Ensure risk and performance documents are correctly stored, version-controlled, and accessible



Upload and track risk assessments, performance data, and mitigation evidence within systems



Provide user support for risk and performance system queries and escalate technical issues



Reporting and Communication

Prepare regular risk and performance reports for management committees



Generate executive summaries highlighting key risk exposures and performance achievements



Support audit and regulatory review processes by compiling risk and performance documentation



Coordinate communication of risk alerts and performance updates to relevant stakeholders



Performance Measures

Risk Data Accuracy:

Maintain high accuracy in risk registers and performance metrics

Reporting Timeliness:

Deliver risk and performance reports within agreed deadlines

System Efficiency:

Resolve user queries as soon as possible and complete system updates promptly

Process Enhancement:

Support continuous improvement in risk and performance management workflows



Essential Qualifications and Experience



Education

GCSEs or equivalent qualification required



A-levels, vocational qualifications, or relevant professional training in risk management or business analysis preferred



Technical Skills

Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting



Experience with SharePoint administration or risk management systems advantageous



Familiarity with risk and performance platforms desirable



Strong analytical skills with ability to interpret performance data and risk metrics



Professional Experience

Previous administrative or analytical experience in risk management, performance monitoring, or business support



Experience with data management, reporting, or business intelligence tools beneficial



Understanding of risk management principles and performance measurement frameworks preferred



Essential Personal Qualities



Analytical and Strategic Thinking

Strong analytical mindset with ability to identify patterns and trends in risk and performance data



Proactive approach to identifying potential risks and performance improvement opportunities



Detail-oriented with capability to maintain accuracy in complex data environments



Professional Attributes

Reliable and trustworthy, capable of handling sensitive risk and performance information



Self-motivated with strong learning agility and adaptability to changing business needs



Results-focused approach with commitment to supporting organizational objectives



Communication and Stakeholder Management

Clear communication skills for presenting risk and performance information to diverse audiences



Ability to work collaboratively with multiple departments and management levels



Diplomatic approach when discussing performance gaps or risk concerns



Customer service orientation when supporting internal users of risk and performance systems



Organizational Excellence

Exceptional organizational and time-management capabilities



Methodical approach to risk documentation and performance tracking



Quality-focused mindset with understanding of risk management and performance measurement requirements



This role provides an excellent opportunity to develop specialized expertise in risk management and performance analysis while contributing directly to the organization's strategic risk oversight and performance optimization initiatives.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.