Job Description

Job Title: Risk and Control Analyst Location: Pune
About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.
Introduction:
The Functions GTSM Service Management team is accountable for the creation, review, execution and governance of technology controls and processes across Functions Technology on behalf of the Functions Business areas.
The Service Manager will work as part of the Functions Global Service Management and Controls team and will be responsible for working with a team of internal and external partners to deliver complex solutions in alignment with overall technology strategy and business requirements.
As Service Manager you will manage the day to day operational stability, governance and on-going transition of projects and services into Run the Bank. Your focus will be on maintaining and improving operational service and operational readiness, by ensuring all new and changed services are implemented and operated in line with the Bank standards and are fit for purpose with appropriate service delivery capability in place. You will oversee the transition of new or amended services into operational support in collaboration with other parts of IT, in order to facilitate successful project completion and a smooth handover to service delivery.
What will you be doing?

• To assure services provided by our IT supply chain are aligned and deliver against our target operating model and business IT strategy
• Governance and execution of key technology control standards defined by Barclays Group e.g. (but not limited to) Incident, Problem & Change processes; Service Level Management; Config Management
• Operating controls and processes for data governance within our technology platforms
• Managing the Lean Control Tool (LCT) processes for GTSM, including engagement with BTB and other stakeholders to ensure that change and new technologies are properly transitioned from build into run/operational teams inclusive of documentation
• Timely on-boarding and decommission of any applications in coordination with GTSM and BTB while ensuring global technology standards are achieved
• Establish and coordinate improvement activities for Functions GTSM and BTB teams across both process and technical activities
• Identification of thematic issues across Functions Technology applications; establish controls and processes to improve/automate/remediate these issues while ensuring benefits are translated to influence senior and business stakeholders

What we’re looking for:

• Stakeholder management up to and including D; excellent communication skills (oral and written) in both formal and informal settings
• Must be a self-starter and able to prioritise a constantly changing workload, delivering short and long term initiatives; pro-active, thorough, organized and energetic
• Has experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking; working knowledge of Compliance, Anti-Financial Crime, HR or Legal businesses. Direct experience of working in these areas offers a distinct advantage for the role
• Collaborates regularly and effectively with colleagues across Business and Technology teams; proactively drives team cohesion

Skills that will help you in the role:

• ITIL service management skillset including the management of third party suppliers in multi customer and provider environments
• Service engagement and transition management experience
• Thorough understanding of service management life cycle
• Team player in a global team
• Experience of managing supplier relationships
• Experience of managing relationships with other IT disciplines such as project management
• Strong stakeholder management skills
• Excellent interpersonal and presentation skills
• Analytical and presentation skills using Microsoft Excel, PowerPoint, Tableau and ServiceFirst
• Project & programme management skills

• Experience of a DevOps working environment, including use of Lean Control Processes and Jira
• Understanding of all data centre technologies, including Hadoop, Oracle
• Understanding / experience of Cloud based applications and architecture
• Experience of Vendor management, including contract and service reviews

Where will you be working? Pune
Be More at Barclays At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.